Frequently Asked Questions
What causes condensation, moisture or mold on my window?
If moisture or condensation occurs between the glass, this is due to a seal failure. The only option is to replace the glass
If moisture or mold occur on the inside of your window this is due to poor or lack of circulation in the room - a suggestion is to leave the door open or open your drapes or blinds.
What do I do if only one side of my window is broken?
Unfortunately, you have to replace the whole unit (glass portion) due to the way insulated windows are produced. Both pieces have to be replaced. You can not replace one side because you won't be able to correctly seal the unit, which would allow for moisture and condensation to accumulate.
What can I do for hard water spots or a film on my shower door?
Spots and film on your shower door glass are mostly due to hard water. We have a product called bio-clean that will remove most spots or film. After properly cleaning your glass, we also recommend treating it with a surface protector. The surface protector will help with the adhesion of water stains.
What do I do if my window won't stay open or I have a hard time opening it?
If your window is a single hung (operates up and down) this could be due to bad balancers. Balancers keep the window in the upright position
If your window is a vent (slides open) this could be due to bad rollers. Rollers are located on the top and bottom of your window or patio door to make it slide easy.
What is the difference between regular glass and safety glass?
Annealed glass or float glass is the basic form of all glass. When broken, annealed glass will shatter or break in big fragments.
Safety glass or tempered glass is glass that has been processed usually by a heating process to make the glass stronger. When broken, tempered glass will shatter into small fragments, making it less likely to cause severe injury. Another safety glass is called laminated glass. Laminated glass is when two pieces of float glass are bonded together with an interlayer, usually of polyvinyl butyral to remain bonded, keeping the glass from breaking into large fragments.
How do I go about getting an estimate or quote? How long does it take to get a quote?
Generally we can give you a verbal quote over the phone before we send a technician out to your home, thus giving you a general idea of your cost. We would need to know product being repaired or replaced, as well approximate size. Once we have a field measure, we can usually have a firm proposal done and ready for you in 24 to 48 hours.
How long will it take to get job done?
This depends on what type of repair/replacement you are having done. Product lead times vary from product and manufacturer. A broken window replacement takes us 3-5 days to receive from our vendor; a new window can take 10-14 working days to receive from our vendor. Lead time also depends upon the time of year and how busy our vendors are. We buy from several local vendors, therefore giving us a better selection to choose from. If one vendor is over loaded with orders from other customers and have extended their lead times we go to another with a better lead time, to offer faster service to you.
How long will the installation take?
This depends on what type of repair/replacement you are having done. A broken window may take an hour. A complete house package may take two to four days. It depends upon the quantity of windows, and what we are including in your house package. A shower door may take 1 to 5 hours, once again, it depends on what type of product you are requesting. Lead times and installation times will be discussed at time of proposal.
What is the best window on the market?
This depends on who you ask. Some of our customers swear by one particular manufacturer, while yet another customer may refuse to use that same product. For this reason we are dealers for several window manufacturers, such as Ply Gem, Milgard, Weathervane and Simonton. Once you meet with our staff, they will ask you several questions, as well as address any concerns you may have, and at that point will quote you on the product that we feel will suit your needs.
What do you have in decorative glass?
We offer a wide range of decorative glass for cabinets, windows and doors. Samples are available at our show room for your viewing.